Frequently Asked Questions

No, only one discount code can be used per order.

Yes, we offer discounts and promotions often.

Please check the current pop-ups or annoucement bars.

[Promotions](https://www.americantiledepot.com/pages/promotions) page for current offers.

Enter your discount code at checkout.

Shipping costs vary by product and location. Some products have free shipping when the minimum purchase is met, while others are calculated at checkout. You can also use our shipping estimator widget at the product pages or at the cart page.

If your order arrives damaged, please fill out our Shipping Claim Form.

Returns must be made within 30 days from the delivery date. The return shipping costs are your own expense, and a 25% restocking fee will be applied to all returns.

To initiate a return or exchange, please send us an email “ Return Request “ with the order number.

Yes, some items are non-returnable. You can send us an email to make the item you are interested in does not fall under our nonreturnable items.

A 25% restocking fee will be applied to all returns.

Returns are typically processed within 5-7 business days after we receive the item.

If the wrong item is received, send us an email with the order number and a picture of the wrong item received.

Sale items are generally non-returnable, we do make some exceptions depending on the item. We ask that you send us a “ Return Request '' email.

 We ensure that our products are high-quality products.

 Yes, we offer samples. On all of our listing pages there is a “ Order Sample” button.

Natural stone products have unique veining, color variations, and textures that add character to your space.

Porcelain and ceramic tiles are subject to standard variances resulting from the manufacturing process. Products are within the industry standard variance levels. Colors in print will not appear exact, photos may not be up not to scale.

Glass tiles, due to the nature of their production, have slight variations in color, texture, and size. Although we aim for uniformity, differences may occur between batches. The colors shown in digital or printed formats might not be completely accurate, and images may not reflect the true scale.

Performance flooring products in their original manufactured condition, will be free from any manufacturing defects caused by improper milling. Such as grading, dimension or coating. New or replacement flooring may not always match samples, printed color photography (including websites and catalogs), existing flooring or other wood products (such as cabinets, stair railings, trim and moldings) due to, among other things, natural variations that occur in species, age, growing conditions, exposure to UV/sunlight and other factors. Consequently, these variations should be expected. Shade variations are an inherent trait.

Yes, we offer custom and hand-made products. Our custom/ handmade items we offer are Shampoo Niches, Soap Holders and Shower Corner Shelves.

Yes, our products are suitable for various applications including kitchens and bathrooms. Under each listing there is a list of areas the product is suitable for.

 Find maintenance products here!

Check our [Installation Guide](https://www.americantiledepot.com/pages/installation-guide) for common issues and tips to avoid them.

No, we have example answer in the emails

You can find some installation tools here!

No, we do not offer installation services.

Some products have detailed technical specifications listed on their respective product pages.

Typically, natural stone products do not have specific technical specifications.

Yes, we provide sizing and dimensions information on our website. If you need additional details, please contact us. 

Reset your password through clicking on "Forgot your password?" at the sign-in page.

Yes, view your order history when you log into your account page.

By visiting our website on the top right you will see Create an Account or you can click here.

We currently do not have newsletters, but you can manage email subscriptions in your account settings.

Update your information in your account settings on the My Account / View Adressess / Edit page

You may send us an email or give us a call and we can delete your account for you.

There are many ways Shopify uses to ensure security of online transactions such as, Encryption, Tokenization, Authentication and more. You can read the full article here.

We handle customer data and privacy according to the guidelines set by Shopify. For detailed information, visit our Privacy Policy page.

Shopify implements industry-standard security measures to protect customer information. Shopify makes your customers’ personal data accessible only to authorized personnel, and only as necessary to maintain and provide its services. Shopify maintains access controls and policies designed to manage authorizations for access, including through the use of firewalls, other technology, and authentication controls.Shopify maintains a vulnerability assessment and penetration testing program, responsible for investigating and tracking identified issues with its services to resolution where necessary.

You can request the deletion of your data from Shopify’s database by going here.

Our customer support team speaks English and Spanish to accommodate a wider range of customers.

You can contact our customer support team via email, phone, or live chat. Visit our Contact Us page for more details.

Our customer support hours are typically, from 9 AM to 5 PM PST, Monday through Friday.

If you encounter any issues or problems with your order, please contact our customer support team. You can find the contact options on our Contact Us page.

If you have a question not covered in the FAQ, feel free to reach out to us via email, phone, or live chat. Contact information is available on our Contact Us page.

Yes, we offer live chat support on our website to assist you with any inquiries. Contact information is available on our Contact Us page.

An appointment is not required but recommend to make sure that we will have the items you are interested in looking at here in our location for visit.

The address and location of our showroom is 1440 S State College Ste. 6G Anaheim CA, 92806.

You can find a map to our showroom here.

Our showroom hours of operation are 9 AM to 4 PM, Monday through Friday. 

Yes, we have some exclusive products available only in the showroom due to their fragile nature, which makes them unsafe for shipping. Visit our showroom to explore these exclusive items.

Our showroom features a variety of products, including natural stone tiles, porcelain tiles, glass tiles, vinyl and more.

Yes, you can purchase products directly from our showroom.

Yes, showroom prices are the same as online prices, excluding shipping costs.

Yes, you can reserve products online and pick them up at our showroom. Contact us for more details.

Please click here to fill out the trade account application form.

You will have access to special pricing only avaiable to trade professionals.

Yes, we offer bulk pricing on most of our items and provide discounted prices with more volume.